English
Last updated: October 1, 2025
These General Terms and Conditions (“Terms”) govern how you access and use the Facturaz platform and all related services, websites, and applications (together, the “Platform”).
Facturaz provides two main types of services:
Once your autónomo registration is completed, you automatically become a Professional Client, and your relationship with Facturaz will then be governed under a business-to-business (B2B) framework.
Facturaz S.L. is a Spanish limited liability company, registered in the Mercantile Register of Valencia with NIF B22962112 and legal address at Calle Barques 2, Planta 2, 46002 Valencia, Spain.
You can contact us at soporte@facturaz.es for any questions related to these Terms.
For clarity:
Facturaz offers a cloud-based accounting and invoicing platform designed to simplify tax and administrative obligations in Spain.
Main features include:
Facturaz provides software tools, not professional advice.
We do not offer legal, accounting, or tax advice and we are not a substitute for a certified professional.
To use the Platform, you must:
We may suspend or close accounts if we detect fraud, misuse, or a violation of these Terms.
All prices are in euros (€) and exclude VAT, which is added at checkout.
Subscriptions are billed monthly via Stripe or another authorized payment processor. Subscriptions renew automatically unless canceled before the renewal date.
Invoices and receipts are sent electronically.
If payment fails or isn’t received on time, Facturaz may:
You remain responsible for all accrued charges during any suspension.
If there are unpaid amounts, any cancellation request will only take effect after all Outstanding Amounts are settled. Until then, your subscription stays active and billable.
Facturaz may update prices with 30 days’ prior notice by email or in-app message.
Continuing to use the Platform after that notice means you accept the new prices.
If you’re a Consumer, you can withdraw from your initial contract within 14 calendar days of purchase, according to Royal Legislative Decree 1/2007.
However, this right ends once Facturaz starts the requested service (for example, initiating your autónomo registration), or if you’ve requested immediate execution and acknowledged losing your withdrawal right.
To withdraw, send a clear request to soporte@facturaz.es.
If eligible, we’ll refund your payment minus the proportional value of any services already provided.
Facturaz’s invoicing system complies with Law 11/2021 and related Verifactu requirements, ensuring integrity, traceability, and non-tampering of records.
By using the Platform, you:
You agree to use the Platform lawfully and in line with these Terms.
You may not:
We may temporarily suspend access for maintenance, updates, or security reasons.
Facturaz automates accounting tasks based on the information you provide.
We do not verify or certify the accuracy of your data or filings.
You are fully responsible for:
Facturaz is not liable for penalties, fines, or losses resulting from incorrect or incomplete information.
Facturaz aims for 99% uptime each month, excluding scheduled maintenance.
However, interruptions can occur due to maintenance, system updates, or circumstances beyond our control.
These interruptions do not constitute a breach of contract.
We’ll always act reasonably to restore service as soon as possible.
We may also improve or change features from time to time, provided that the core service remains available.
Facturaz may offer beta or experimental features, including automation tools or AI-based functionalities.
These are provided “as is”, with no guarantees on performance or continuity.
By using beta features, you agree that:
Some functionalities use automation or AI to assist with data processing, document generation, or analysis.
AI outputs are for informational purposes only and are not professional advice.
You remain responsible for:
Facturaz does not guarantee the accuracy or suitability of AI content.
Facturaz complies with Law 11/2021 and Verifactu regulations.
All invoices issued via the Platform are:
You must also keep your own accounting records for at least six years under Spanish law.
Once issued, invoices cannot be altered or deleted by you, in accordance with Verifactu standards.
Both parties agree to keep confidential all non-public, proprietary, or sensitive information obtained during the relationship.
This includes business, financial, or technical data and customer information.
Neither party may share or use it outside this agreement unless required by law or with written consent.
Facturaz ensures its employees and partners follow equivalent confidentiality obligations.
These duties continue even after the relationship ends.
All rights in the Platform — including software code, databases, designs, trademarks, and algorithms — belong exclusively to Facturaz S.L. or its licensors.
You receive a limited, non-transferable, revocable license to use the Platform for your own business or personal purposes.
You may not copy, modify, distribute, reverse-engineer, or use the Platform beyond what’s allowed here.
Facturaz may revoke your license if you breach these Terms.
Facturaz processes personal data in line with the GDPR (EU Regulation 2016/679) and Spanish Organic Law 3/2018 (LOPDGDD).
We collect and process data to manage your account, billing, support, fraud prevention, and legal compliance.
For full details, see our Privacy Policy.
We use encryption, access controls, and regular security checks to protect data, but no system is entirely risk-free.
You are responsible for ensuring that any personal data you upload complies with data protection laws and that required consents are obtained.
Facturaz may suspend access — with or without notice — if needed to:
Whenever possible, we’ll inform you promptly and restore access once resolved.
You remain responsible for any outstanding payments during the suspension.
The Platform is provided “as is” and “as available.”
Facturaz makes no guarantees that:
We disclaim all implied warranties, including merchantability, fitness for a particular purpose, or non-infringement.
No communication from Facturaz creates any warranty unless confirmed in writing by an authorized representative.
You agree to indemnify and hold harmless Facturaz, its employees, and partners against any claims, damages, or costs (including legal fees) resulting from:
This obligation survives termination.
Facturaz may assume control of any defense, in which case you must cooperate.
To the maximum extent allowed by law:
Facturaz is not liable for any indirect, incidental, or consequential damages — including loss of profits, data, goodwill, or business — even if we were advised of the possibility.
Our total liability for any claim is limited to the total fees you paid to Facturaz during the 12 months before the event giving rise to the claim.
Facturaz is not responsible for problems caused by:
These limitations are essential to the pricing and availability of our services.
These Terms stay in effect as long as you maintain an active account or subscription.
You may cancel anytime through your account settings.
Cancellation takes effect at the end of the current billing cycle, provided there are no Outstanding Amounts.
If there are, cancellation becomes effective once those are paid.
No partial refunds are issued for unused time.
We may terminate or suspend access:
In case of breach, we are not obliged to reinstate your account.
Upon termination:
Termination does not cancel any unpaid amounts that accrued before the termination date.
Facturaz is not responsible for delays or failures caused by events beyond our control, such as:
During such events, our obligations are suspended.
If a Force Majeure event lasts longer than 90 days, either party may end the agreement without penalty.
Official notices must be sent to soporte@facturaz.es or through in-app messaging (if available).
We’ll contact you through the email linked to your account or in-app notifications.
All notices must be in writing, in English or Spanish.
Legal notices should include the subject line “Legal Notice – [Topic]”.
You must keep your contact details up to date.
By using the Platform, you consent to receive communications electronically.
If you use Facturaz for business or professional purposes, you are considered a Professional Client under Spanish law.
This means consumer protections (like withdrawal rights or mandatory warranties) do not apply to your account.
Facturaz may determine your classification based on registration data or usage.
Facturaz may assign or transfer its rights or obligations in connection with a merger, acquisition, or corporate reorganization, provided the new entity assumes the same obligations.
You may not transfer or assign your rights under these Terms without our written consent.
These Terms are governed by Spanish law.
Under Regulation (EU) 2024/3228 and Law 7/2017, Consumers can seek out-of-court dispute resolution through officially recognized consumer mediation bodies in Spain or other EU countries.
You can find the list at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies
You can also get guidance via the Your Europe portal: https://europa.eu/youreurope
In Spain, you may also contact your local Oficina Municipal de Información al Consumidor (OMIC) or regional Dirección General de Consumo.
Facturaz will cooperate in good faith with any official mediation or arbitration body.
These Terms, together with the Privacy Policy, any Data Processing Addendum, and any specific service agreements, make up the entire agreement between you and Facturaz.
They replace any previous proposals or communications on the same subject.
No changes to these Terms are valid unless made in writing and accepted by both parties, except when Facturaz updates them following its normal notice process.
If any part of these Terms is found invalid or unenforceable, the rest remains in effect.
A delay or failure to exercise a right does not mean it’s waived.
Facturaz S.L.
Calle Barques 2, Planta 2, 46002 Valencia
Email: soporte@facturaz.es